SHIPPING
SHIPPING
Free delivery over £75.
We ship from the UK to the UK, USA, and Europe using Royal Mail Tracked Services. You’ll receive tracking
details once your order is dispatched.
Delivery Times:
UK: 2–3 business days (£3.95) – Free over £75
UK Next Day: Order by 12pm (£7.95)
Europe: 5–7 business days (£12.75) – Free over £75
USA: 7–10 business days ($36.34) – Free over $100
Note:
You may be responsible for customs or import fees outside the UK. These are not
included at checkout.
The shipping times listed are estimates from our couriers. We do not process online orders on weekends or UK public holidays.
You will receive an email when your order has been dispatched.
International Shipping
Yes, we offer worldwide shipping. Please note that additional duty/customs fees may apply depending on your location. For further clarification, contact your local customs office. Any customs fees incurred are the responsibility of the customer.
Customs and Import taxes
Please note that additional duty/customs fees may apply depending on your location. For further clarification, contact your local customs office. Any customs fees incurred are the responsibility of the customer. We are not responsible for delays due to customs
Order Processing:
Orders typically ship within few hours. However, during major launches or restocks, please allow up to 2-3 business days for processing.
Order Cut Off Time:
To ensure inclusion in the day's processing batch, orders must be placed before 2PM UK time.
During peak seasons or promotional periods, there may be slight delays in order processing. Once processed, your order is carefully packed and prepared for transit. We work with trusted shipping partners to deliver your order securely to your doorstep. Should there be any delay, we will promptly notify you.
Handling & Processing
We take great care in handling and packaging orders to ensure that products arrive in pristine condition.
Order Tracking
Tracked order: Upon shipping, customers will receive a confirmation email containing tracking information. This enables you to monitor your package's status and location in real-time.
Tracking Information Availability:
Tracking details may take up to 24 - 48 hours to become available after the order has been shipped.
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Who is Dressean? What Makes Us Truly Different.
I’m Maria, and I’d had enough of scratchy polyester and fast‑fashion throwaways. That frustration sparked Dressean: deeply soft clothes you’ll want to wear again and again. Hand-sewn in small batches from natural fabrics, each piece is a quiet act of rebellion against waste—with comfort, craftsmanship, and soul stitched into every seam.
What fabrics do you use, and why?
We choose lightweight organic cottons and skin-friendly fabrics that feel effortlessly comfortable. Our focus is always comfort without sacrificing quality—or our values.
Do you ship internationally? What are the delivery times?
Absolutely. We ship across the UK, Europe, and the US. Most orders arrive within 5–10 business days. If you order over £75, shipping is on us—just our way of spreading comfort a little further.
What if something doesn’t fit or I change my mind?
No worries. We offer a straightforward 14-day return window (from delivery date). Just send it back in its original condition, and we'll process a refund or replacement—because shopping should be thoughtful, not stressful.
Can I see how a dress fits before I buy?
Of course. Each product includes a model height, size, and measurements. If you'd like personalized advice, feel free to reach out—just tell us your size and style needs and we’ll guide you.
What payment methods do you accept?
We offer secure checkout with all major cards, plus express options like Apple Pay and Shop Pay—so you can buy in just a tap, with confidence.
I don’t see my question here. How can I get help?
We’re here for you. Reach out via our Contact page or live chat (bottom right corner). Or email us—expect a friendly reply within 24 hours. You're not just a customer; you're part of our Dressean community.