RETURNS & CANCELLATIONS

 

RETURNS & EXCHANGE POLICY

You can return items within 14 days of delivery as long as they are unworn, unwashed, and in original condition with tags.

We do not accept returns on:
Sale items (unless faulty)

To request a return:
Email us at Hello@dressean.com with your order number and reason. Return postage is the customer's responsibility.

Refunds are issued within 3–5 business days after we receive the return.

CANCELLATION POLICY

Order Processing and Shipping Timeframe:

Orders typically ship within few hours. However, during major launches or restocks, please allow up to 2-3 business days for processing.

Order Cancellations

Orders can be cancelled within a limited time window (within 1 hour) after placement. Once an order progresses to the dispatching stage, cancellations may not be feasible. Please ensure accuracy in size, color, and address before completing your order. Cancellations are not permitted at this time.

Cancellation Process

To cancel an order, contact our customer support at hello@dressean.com. We endeavor to accommodate cancellation requests within the stipulated timeframe.

Refund for Canceled Orders

Orders cancelled within the time frame (one hour) will be eligible for a full refund.

Order Tracking

Upon placing an order, you'll receive an email confirmation with your order number. Once your order ships, you'll receive tracking information. Please allow a few hours for tracking information to update.


INCORRECT ADDRESS

Address Verification:

Customers are responsible for providing accurate shipping information during checkout. Dressean is not accountable for orders shipped to an incorrect address provided by the customer.


Address Correction:

Promptly contact customer support to request an address correction prior to shipment.

Undeliverable Packages

Packages returned as undeliverable due to incorrect addresses may incur reshipping fees or other associated costs.



 

 






Who is Dressean? What Makes Us Truly Different.

I’m Maria, and I’d had enough of scratchy polyester and fast‑fashion throwaways. That frustration sparked Dressean: deeply soft clothes you’ll want to wear again and again. Hand-sewn in small batches from natural fabrics, each piece is a quiet act of rebellion against waste—with comfort, craftsmanship, and soul stitched into every seam.





What fabrics do you use, and why?

We choose lightweight organic cottons and skin-friendly fabrics that feel effortlessly comfortable. Our focus is always comfort without sacrificing quality—or our values.

Do you ship internationally? What are the delivery times?

Absolutely. We ship across the UK, Europe, and the US. Most orders arrive within 5–10 business days. If you order over £75, shipping is on us—just our way of spreading comfort a little further.

What if something doesn’t fit or I change my mind?

No worries. We offer a straightforward 14-day return window (from delivery date). Just send it back in its original condition, and we'll process a refund or replacement—because shopping should be thoughtful, not stressful.

Can I see how a dress fits before I buy?

Of course. Each product includes a model height, size, and measurements. If you'd like personalized advice, feel free to reach out—just tell us your size and style needs and we’ll guide you.

What payment methods do you accept?

We offer secure checkout with all major cards, plus express options like Apple Pay and Shop Pay—so you can buy in just a tap, with confidence.



I don’t see my question here. How can I get help?

We’re here for you. Reach out via our Contact page or live chat (bottom right corner). Or email us—expect a friendly reply within 24 hours. You're not just a customer; you're part of our Dressean community.